All Systems Operational

About This Site

Welcome to the Information Technology Services status page. Review our services below to see current statuses and planned maintenance. If you have any questions or need to report an issue, please contact the IT Service Desk at 206-296-5571 or servicedesk@seattleu.edu.

For information about the services we support, please visit the ITS website: https://www.seattleu.edu/its/

Also, visit the ITS Service Desk portal for documentation on common issues and troubleshooting, and to also submit service tickets: https://servicedesk.seattleu.edu/

AWS EC2 ? Operational
Campus Card ? Operational
Canvas ? Operational
Colleague ? Operational
ConnectSU ? Operational
Confluence Operational
Automations Operational
Create and Edit Articles Operational
Notifications Operational
View Content & Articles Operational
CyberSecurity ? Operational
EngageSU ? Operational
InformSU ? Operational
Jira Service Management Operational
Automation for Jira Operational
Jira Service Management Service Portal Operational
Jira Service Management Jira Service Management Email Requests Operational
Microsoft 365 ? Operational
mySeattleU ? Operational
Network (wired/wireless, internet) ? Operational
Phones Operational
Teams Phones Calling Queues ? Operational
Teams Phones ? Operational
Printing (Managed Print Services) ? Operational
ProcureSU ? Operational
Redhawk Labs (Apporto) Operational
Slate Operational
SU Forms ? Operational
StarRez ? Operational
T: Drives ? Operational
VPN ? Operational
Zoom Meetings ? Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Weekly Colleague Maintenance - Thursday, 3 to 7 AM Nov 21, 2024 03:00-07:00 PST
Weekly maintenance on our Colleague Production and Non-Production systems takes place every Thursday morning from 3:00 AM to 7:00 AM. During this time, Colleague UI and mySeattleU will be unavailable. Thank you for your patience as we conduct this necessary maintenance to ensure our systems are secure and reliable.
Posted on Nov 20, 2024 - 08:59 PST
Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024
MySeattleU Performance Issues
Resolved - We are no longer seeing issues with performance on MySeattleU.
Nov 12, 14:45 PST
Monitoring - We are no longer experiencing performance issues but will continue to monitor performance closely over the next several hours.
Nov 12, 12:23 PST
Update - Performance appears to be improving. We are continuing to work with our vendor to be sure that it will not degrade again.
Nov 12, 11:54 PST
Investigating - We are currently seeing significant performance issues with my.seattleu.edu. Performance has slowed to a point that services appear to be unavailable or take a significant amount of time to load. We have opened a ticket with our vendor and are working to address the issue.
Nov 12, 11:45 PST
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
Student Account Center (Touchnet) is Down
Resolved - This incident has been resolved.
Nov 8, 13:32 PST
Investigating - The Touchnet hosted Student Account Center is currently experiencing an outage. We are working with the vendor to identify and resolve the solution.
Nov 8, 13:03 PST
Nov 7, 2024
Weekly Colleague Maintenance - Thursday, 2 to 7 AM
Completed - The scheduled maintenance has been completed.
Nov 7, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 02:00 PST
Scheduled - Weekly maintenance on our Colleague Production and Non-Production systems takes place every Thursday morning, and this week's maintenance window will run from 2:00 AM to 7:00 AM since it includes monthly operating system patches. During this time, Colleague UI and mySeattleU will be unavailable. Thank you for your patience as we conduct this necessary maintenance to ensure our systems are secure and reliable.
Nov 6, 07:05 PST
Nov 6, 2024

No incidents reported.

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