All Systems Operational

About This Site

Welcome to the Information Technology Services status page. Review our services below to see current statuses and planned maintenance. If you have any questions or need to report an issue, please contact the IT Service Desk at 206-296-5571 or servicedesk@seattleu.edu.

For information about the services we support, please visit the ITS website: https://www.seattleu.edu/its/

Also, visit the ITS Service Desk portal for documentation on common issues and troubleshooting, and to also submit service tickets: https://servicedesk.seattleu.edu/

AWS EC2 ? Operational
Campus Card ? Operational
Campus Phone Services ? Operational
Canvas ? Operational
Colleague ? Operational
ConnectSU ? Operational
Confluence Operational
Automations Operational
Create and Edit Articles Operational
Notifications Operational
View Content & Articles Operational
CyberSecurity ? Operational
EngageSU ? Operational
InformSU ? Operational
Jira Service Management Operational
Automation for Jira Operational
Jira Service Management Service Portal Operational
Jira Service Management Jira Service Management Email Requests Operational
Microsoft 365 ? Operational
Printing (Managed Print Services) ? Operational
mySeattleU ? Operational
Network (wired/wireless, internet) ? Operational
ProcureSU ? Operational
Redhawk Labs (Apporto) Operational
Slate Operational
SU Forms ? Operational
StarRez ? Operational
T: Drives ? Operational
VPN ? Operational
Zoom Meetings ? Operational
Other Operational
Phones Operational
Teams Phones Calling Queues ? Operational
Teams Phones ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Windows patching occurs every month, to keep university systems secure and up-to-date. The Services/Components listed below will be intermittently unavailable during the maintenance window of 5am - 8am.
Posted on Jul 11, 2024 - 10:29 PDT
Past Incidents
Jul 18, 2024

No incidents reported today.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024
Resolved - Everything should be up to date in InformSU now, please let us know if you notice any discrepencies
Jul 15, 09:44 PDT
Identified - Due to a failure in the Redshift load this morning the Registration Report, all Admissions Reports, the Student Retention and Persistence Dashboard, and all GL Reports will have yesterday’s data until 11:00 AM. We are sorry for the inconvenience and are working to get those updated as soon as possible!
Jul 15, 07:50 PDT
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024
Completed - The scheduled maintenance has been completed.
Jul 11, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 02:00 PDT
Scheduled - Weekly maintenance on our Colleague Production and Non-Production systems takes place every Thursday morning, and this week's maintenance window will run from 2:00 AM to 7:00 AM since it includes monthly operating system patches. During this time, Colleague UI and mySeattleU will be unavailable. Thank you for your patience as we conduct this necessary maintenance to ensure our systems are secure and reliable.
Jul 9, 07:22 PDT
Jul 10, 2024
Completed - The scheduled maintenance has been completed.
Jul 10, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 03:00 PDT
Scheduled - Additional maintenance on mySeattleU will take place on Wednesday morning from 3:00 AM to 5:00 AM. During this time, mySeattleU will be unavailable. Thank you for your patience as we conduct this necessary maintenance to ensure our systems are secure and reliable.
Jul 9, 07:24 PDT
Jul 9, 2024

No incidents reported.

Jul 8, 2024
Resolved - SU-secure is now available. Apple iOS devices, including iPhones and iPads, will present a message asking the user to trust the new certificate from oitias1.seattleu.edu (expiration 7/26/2025). Android devices may or may not display a similar message; depending on the device type and OS.
Jul 8, 08:38 PDT
Investigating - "SU-secure is temporarily unavailable for some wireless devices. ITS is working to resolve the issue"
Jul 8, 08:20 PDT
Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.