All Systems Operational

About This Site

Welcome to the Information Technology Services status page. Review our services below to see current statuses and planned maintenance. If you have any questions or need to report an issue, please contact the IT Service Desk at 206-296-5571 or servicedesk@seattleu.edu.

For information about the services we support, please visit the ITS website: https://www.seattleu.edu/its/

Also, visit the ITS Service Desk portal for documentation on common issues and troubleshooting, and to also submit service tickets: https://servicedesk.seattleu.edu/

AWS EC2
Operational
Campus Card
Operational
Campus Phone Services
Operational
Canvas
Operational
Colleague
Operational
ConnectSU
Operational
Confluence Operational
Automations Operational
Create and Edit Articles Operational
Notifications Operational
View Content & Articles Operational
CyberSecurity
Operational
EngageSU
Operational
InformSU
Operational
Jira Service Management Operational
Automation for Jira Operational
Jira Service Management Service Portal Operational
Jira Service Management Jira Service Management Email Requests Operational
Microsoft 365
Operational
Printing (Managed Print Services)
Operational
mySeattleU
Operational
Network (wired/wireless, internet)
Operational
ProcureSU
Operational
Redhawk Labs (Apporto) Operational
Slate Operational
SU Forms
Operational
StarRez
Operational
T: Drives
Operational
VPN
Operational
Zoom Meetings
Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Printing Software Update Oct 22, 2023 06:00-10:00 PDT
The software that runs printing on campus is being updated which will cause intermittent service disruptions. Note that the School of Law and printers dedicated to direct printing from Colleague will be unaffected.
Posted on Sep 19, 2023 - 10:31 PDT
Past Incidents
Sep 29, 2023

No incidents reported today.

Sep 28, 2023
Completed - The scheduled maintenance has been completed.
Sep 28, 07:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 03:00 PDT
Scheduled - Weekly maintenance on our Colleague Production and Non-Production systems takes place every Thursday morning from 3:00 AM to 7:00 AM. During this time, Colleague UI and mySeattleU will be unavailable. Thank you for your patience as we conduct this necessary maintenance to ensure our systems are secure and reliable.
Sep 27, 09:40 PDT
Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023
Completed - The scheduled maintenance has been completed.
Sep 21, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 03:00 PDT
Scheduled - Weekly maintenance on our Colleague Production and Non-Production systems takes place every Thursday morning from 3:00 AM to 7:00 AM. During this time, Colleague UI and mySeattleU will be unavailable. Thank you for your patience as we conduct this necessary maintenance to ensure our systems are secure and reliable.
Sep 20, 10:01 PDT
Sep 20, 2023

No incidents reported.

Sep 19, 2023
Resolved - Resolved - Between 09/18 10:47 UTC to 09/19 04:15 UTC, we experienced degraded performance for some Confluence, Jira Work Management, Jira Service Management, Jira Software, Trello, Atlassian Access, and Jira Product Discovery customers. The issue has been resolved and the service is operating normally.
Sep 19, 07:45 PDT
Update - We are continuing to investigate this issue.
Sep 19, 07:44 PDT
Update - Update from Atlassian:

An outage with a cloud provider is impacting multiple Atlassian Cloud products including Access, Confluence, Trello, and Jira Products. We will provide more details within the next hour.

Sep 18, 14:27 PDT
Investigating - Update from Atlassian:

Investigating - We are investigating an issue with Confluence loading slowly or failing to load, impacting some Confluence Cloud customers. We will provide more details within the next hour.

Sep 18, 11:23 PDT
Sep 18, 2023
Sep 17, 2023
Completed - The scheduled maintenance has been completed.
Sep 17, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 05:01 PDT
Scheduled - Windows patching occurs every month, to keep university systems secure and up-to-date. The Services/Components listed below will be intermittently unavailable during the maintenance window of 5am - 12pm.
Sep 11, 11:48 PDT
Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.