SeattleU IT Services Status

All Systems Operational

About This Site

Welcome to the Information Technology Services status page. Review our services below to see current statuses and planned maintenance. If you have any questions or need to report an issue, please contact the IT Service Desk at 206-296-5571 or servicedesk@seattleu.edu.

For information about the services we support, please visit the ITS website: https://www.seattleu.edu/its/

Also, visit the ITS Service Desk portal for documentation on common issues and troubleshooting, and to also submit service tickets: https://servicedesk.seattleu.edu/

AWS EC2 Operational

Campus Card Operational

Canvas Operational

Colleague Operational

ConnectSU Operational

Confluence Operational

Automations Operational

Create and Edit Articles Operational

Notifications Operational

View Content & Articles Operational

CyberSecurity Operational

EngageSU Operational

InformSU Operational

Jira Service Management Operational

Automation for Jira Operational

Jira Service Management Service Portal Operational

Jira Service Management Jira Service Management Email Requests Operational

Microsoft 365 Operational

mySeattleU Operational

Network (wired/wireless, internet) Operational

Phones Operational

Teams Phones Calling Queues Operational

Teams Phones Operational

Printing (Managed Print Services) Operational

ProcureSU Operational

Redhawk Labs (Apporto) Operational

Slate Operational

SU Forms Operational

StarRez Operational

T: Drives Operational

VPN Operational

Zoom Meetings Operational

Other Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Weekly Colleague Maintenance - Thursday, 3 to 7 AM Oct 24, 2024 03:00-07:00 PDT

Weekly maintenance on our Colleague Production and Non-Production systems takes place every Thursday morning from 3:00 AM to 7:00 AM. During this time, Colleague UI and mySeattleU will be unavailable. Thank you for your patience as we conduct this necessary maintenance to ensure our systems are secure and reliable.
Posted on Oct 23, 2024 - 08:24 PDT

Past Incidents

Oct 23, 2024

No incidents reported today.

Oct 22, 2024

No incidents reported.

Oct 21, 2024

Some InformSU Reports out of Date

Resolved - All reports should be up to date as of 12 PM, thank you for your patience! If you notice any further discrepencies please email informsu@seattleu.edu and we will correct the issues as soon as we can!
Oct 21, 13:07 PDT

Investigating - Due to a networking failure in the warehouse load, some InformSU reports are going to have yesterday's data until around 11 AM. This includes any Financial Reporting, the Admissions Funnel Report, and the Registration Report. Thank you for your patience as we work to get this data updated as soon as possible!
Oct 21, 06:19 PDT

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

Weekly Colleague Maintenance - Thursday, 3 to 7 AM

Completed - The scheduled maintenance has been completed.
Oct 17, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 03:00 PDT

Scheduled - Weekly maintenance on our Colleague Production and Non-Production systems takes place every Thursday morning from 3:00 AM to 7:00 AM. During this time, Colleague UI and mySeattleU will be unavailable. Thank you for your patience as we conduct this necessary maintenance to ensure our systems are secure and reliable.
Oct 16, 10:54 PDT

Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

Some InformSU Reports out of Date

Resolved - The incident has been resolved and all reports should now be up to date. If you notice any further discrepencies, please reach out to InformSU@seattleu.edu!
Thank you for your patience!
Oct 11, 09:24 PDT

Investigating - Due to a failure in the Redshift load this morning the Registration Report, all Admissions Reports, the Student Retention and Persistence Dashboard, and all GL Reports in PowerBI will have yesterday’s data until 11:00 AM. We are sorry for the inconvenience and are working to get those updated as soon as possible!
Oct 11, 07:33 PDT

Oct 10, 2024

Partial outage for Teams Phones using Auto Attendant and Call Queue

Resolved - Microsoft routed the affected call requests to a healthy portion of service infrastructure and confirmed through monitoring service telemetry that the issue has been fixed. IT Services will continue to monitor and update Status Page if any new issues come up.
Oct 10, 13:12 PDT

Identified - Microsoft is investigating a potential issue with users' Auto Attendant and Call Queue calls failing within Microsoft Teams.

IT Services is seeing intermitted calls to phone numbers using Auto Attendant and Call Queue giving a “Line Busy” error, this includes call to the Service Desk line and the Seattle University main line.

Public safety phone numbers are NOT affected by this outage.

Call to users’ direct lines seems to be unaffected.

IT Services is closely monitoring the situation and will post updates on our Status Page.
Oct 10, 11:17 PDT

Oct 9, 2024

No incidents reported.