All Systems Operational

About This Site

Welcome to the Information Technology Services status page. Review our services below to see current statuses and planned maintenance. If you have any questions or need to report an issue, please contact the IT Service Desk at 206-296-5571 or servicedesk@seattleu.edu.

For information about the services we support, please visit the ITS website: https://www.seattleu.edu/its/

Also, visit the ITS Service Desk portal for documentation on common issues and troubleshooting, and to also submit service tickets: https://servicedesk.seattleu.edu/

AWS EC2 ? Operational
Campus Card ? Operational
Campus Phone Services ? Operational
Canvas ? Operational
Colleague ? Operational
ConnectSU ? Operational
Confluence Operational
Automations Operational
Create and Edit Articles Operational
Notifications Operational
View Content & Articles Operational
CyberSecurity ? Operational
EngageSU ? Operational
InformSU ? Operational
Jira Service Management Operational
Automation for Jira Operational
Jira Service Management Service Portal Operational
Jira Service Management Jira Service Management Email Requests Operational
Microsoft 365 ? Operational
Printing (Managed Print Services) ? Operational
mySeattleU ? Operational
Network (wired/wireless, internet) ? Operational
ProcureSU ? Operational
Redhawk Labs (Apporto) Operational
Slate Operational
SU Forms ? Operational
StarRez ? Operational
T: Drives ? Operational
VPN ? Operational
Zoom Meetings ? Operational
Other Operational
Phones Operational
Teams Phones Calling Queues ? Operational
Teams Phones ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 9, 2023

No incidents reported today.

Dec 8, 2023

No incidents reported.

Dec 7, 2023
Completed - The scheduled maintenance has been completed.
Dec 7, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 02:01 PST
Scheduled - Weekly maintenance on our Colleague Production and Non-Production systems takes place every Thursday morning, and this week's maintenance window will run from 2:00 AM to 7:00 AM since it includes monthly operating system patches. During this time, Colleague UI and mySeattleU will be unavailable. Thank you for your patience as we conduct this necessary maintenance to ensure our systems are secure and reliable.
Dec 6, 11:46 PST
Dec 6, 2023

No incidents reported.

Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023
Resolved - The networking error has been fixed and reports are up to date. Thank you for your patience!
Dec 1, 07:26 PST
Identified - The issue has been identified and a fix is in place. Reports should be up to date near the end of date today or early tomorrow, thank you for your continued patience!
Nov 30, 14:46 PST
Investigating - Due to some networking issues with the Redshift load this morning the Registration Report, all PowerBI Admissions Reports, the Student Retention and Persistence Dashboard, and all PowerBI GL Reports will have yesterday’s data until the issue is resolved. We are sorry for the inconvenience and are working to get those updated as soon as possible!
Nov 30, 08:45 PST
Nov 30, 2023
Completed - The scheduled maintenance has been completed.
Nov 30, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 02:01 PST
Scheduled - Weekly maintenance on our Colleague Production and Non-Production systems takes place every Thursday morning, and this week's maintenance window will run from 2:00 AM to 7:00 AM since it includes monthly operating system patches. During this time, Colleague UI and mySeattleU will be unavailable. Thank you for your patience as we conduct this necessary maintenance to ensure our systems are secure and reliable.
Nov 29, 11:49 PST
Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.