SeattleU IT Services Status

All Systems Operational

About This Site

Welcome to the Information Technology Services status page. Review our services below to see current statuses and planned maintenance. If you have any questions or need to report an issue, please contact the IT Service Desk at 206-296-5571 or servicedesk@seattleu.edu.

For information about the services we support, please visit the ITS website: https://www.seattleu.edu/its/

Also, visit the ITS Service Desk portal for documentation on common issues and troubleshooting, and to also submit service tickets: https://servicedesk.seattleu.edu/

AWS EC2

Operational

Campus Card

Operational

Campus Phone Services

Operational

Canvas

Operational

Colleague

Operational

ConnectSU

Operational

Confluence Operational

Automations Operational

Create and Edit Articles Operational

Notifications Operational

View Content & Articles Operational

CyberSecurity

Operational

EngageSU

Operational

InformSU

Operational

Jira Service Management Operational

Automation for Jira Operational

Jira Service Management Service Portal Operational

Jira Service Management Jira Service Management Email Requests Operational

Microsoft 365

Operational

Printing (Managed Print Services)

Operational

mySeattleU

Operational

Network (wired/wireless, internet)

Operational

ProcureSU

Operational

Redhawk Labs (Apporto) Operational

Slate Operational

SU Forms

Operational

StarRez

Operational

T: Drives

Operational

VPN

Operational

Zoom Meetings

Operational

Other Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Printing Software Update Oct 22, 2023 06:00-10:00 PDT

The software that runs printing on campus is being updated which will cause intermittent service disruptions. Note that the School of Law and printers dedicated to direct printing from Colleague will be unaffected.
Posted on Sep 19, 2023 - 10:31 PDT

Past Incidents

Sep 29, 2023

No incidents reported today.

Sep 28, 2023

Weekly Colleague Maintenance - Thursday, 3 to 7 AM

Completed - The scheduled maintenance has been completed.
Sep 28, 07:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 03:00 PDT

Scheduled - Weekly maintenance on our Colleague Production and Non-Production systems takes place every Thursday morning from 3:00 AM to 7:00 AM. During this time, Colleague UI and mySeattleU will be unavailable. Thank you for your patience as we conduct this necessary maintenance to ensure our systems are secure and reliable.
Sep 27, 09:40 PDT

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

Weekly Colleague Maintenance - Thursday, 3 to 7 AM

Completed - The scheduled maintenance has been completed.
Sep 21, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 03:00 PDT

Sep 20, 2023

No incidents reported.

Sep 19, 2023

Degraded Performance in Confluence Cloud

Resolved - Resolved - Between 09/18 10:47 UTC to 09/19 04:15 UTC, we experienced degraded performance for some Confluence, Jira Work Management, Jira Service Management, Jira Software, Trello, Atlassian Access, and Jira Product Discovery customers. The issue has been resolved and the service is operating normally.
Sep 19, 07:45 PDT

Update - We are continuing to investigate this issue.
Sep 19, 07:44 PDT

Update - Update from Atlassian:

An outage with a cloud provider is impacting multiple Atlassian Cloud products including Access, Confluence, Trello, and Jira Products. We will provide more details within the next hour.
Sep 18, 14:27 PDT

Investigating - Update from Atlassian:

Investigating - We are investigating an issue with Confluence loading slowly or failing to load, impacting some Confluence Cloud customers. We will provide more details within the next hour.
Sep 18, 11:23 PDT

Sep 18, 2023

Sep 17, 2023

Planned Systems Maintenance - Monthly System Patches & Updates

Completed - The scheduled maintenance has been completed.
Sep 17, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 05:01 PDT

Scheduled - Windows patching occurs every month, to keep university systems secure and up-to-date. The Services/Components listed below will be intermittently unavailable during the maintenance window of 5am - 12pm.
Sep 11, 11:48 PDT

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.