SeattleU IT Services Status

All Systems Operational

About This Site

Welcome to the Information Technology Services status page. Review our services below to see current statuses and planned maintenance. If you have any questions or need to report an issue, please contact the IT Service Desk at 206-296-5571 or servicedesk@seattleu.edu.

For information about the services we support, please visit the ITS website: https://www.seattleu.edu/its/

Also, visit the ITS Service Desk portal for documentation on common issues and troubleshooting, and to also submit service tickets: https://servicedesk.seattleu.edu/

AWS EC2 Operational

Campus Card Operational

Canvas Operational

Colleague Operational

ConnectSU Operational

Confluence Operational

Automations Operational

Create and Edit Articles Operational

Notifications Operational

View Content & Articles Operational

CyberSecurity Operational

EngageSU Operational

InformSU Operational

Jira Service Management Operational

Automation for Jira Operational

Jira Service Management Service Portal Operational

Jira Service Management Jira Service Management Email Requests Operational

Microsoft 365 Operational

mySeattleU Operational

Network (wired/wireless, internet) Operational

Phones Operational

Teams Phones Calling Queues Operational

Teams Phones Operational

Printing (Managed Print Services) Operational

ProcureSU Operational

Redhawk Labs (Apporto) Operational

Slate Operational

SU Forms Operational

StarRez Operational

T: Drives Operational

VPN Operational

Zoom Meetings Operational

Other Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

Weekly Colleague Maintenance - Thursday, 3 to 7 AM

Completed - The scheduled maintenance has been completed.
Jul 25, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 03:00 PDT

Scheduled - Weekly maintenance on our Colleague Production and Non-Production systems takes place every Thursday morning from 3:00 AM to 7:00 AM. During this time, Colleague UI and mySeattleU will be unavailable. Thank you for your patience as we conduct this necessary maintenance to ensure our systems are secure and reliable.
Jul 24, 11:42 PDT

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

Colleague, MySeattleU, InformSU and SU Forms are Operational.

Resolved - This incident has been resolved. Please contact the Service Desk or file a ticket online if any issues arise.
Jul 22, 08:02 PDT

Monitoring - All systems are now operational. We expect some systems will need up to 24 hours for all data to be fully synchronized. We will continue to monitor the situation to ensure all issues are resolved.
Jul 19, 19:48 PDT

Update - Colleague and MySeattleU are now fully operational. A related database is still offline and will continue to affect InformSU, SU Forms, and data integrations across our partner products. We are continuing to engage with our vendor to resolve all issues.
Jul 19, 16:34 PDT

Update - We are seeing that mySeattleu is available again, but some data retrieval in the system may be slow. Colleague UI remains unavailable as we await restoration of service by Ellucian, our vendor partner. This means that services that rely on Colleague data such as ProcureSU, SU Forms, and InformSU continue to be affected. We have heard from TouchNet, our Student Account Center vendor for billing and payments, that issues with ACH processing have been resolved.

We appreciate everyone's patience and understanding of the CrowdStrike issue's impact globally and locally on Seattle University. We will post an update in an hour. Thank you!
Jul 19, 15:35 PDT

Update - We are continuing to address the issue with our vendor. Colleague is partially working but it is not fully restored.

PLEASE REFRAIN FROM LOGGING INTO COLLEAGUE AT THIS TIME.

The system is not operating as expected and any process that is run may result in data loss or further instability in the system.

MySeattleU and related databases remain unavailable.
Jul 19, 13:22 PDT

Identified - We are continuing to identify downstream systems that are partially affected by the database and integration outages.
Jul 19, 08:32 PDT

Update - We are continuing to investigate this issue.
Jul 19, 08:20 PDT

Update - We are continuing to investigate this issue.
Jul 19, 07:20 PDT

Investigating - We are currently experience a complete outage of Colleague, MySeattleU, and our related databases which handle certain operational reports and our data integrations. We expect that this is due to the CrowdStrike issues that occurred overnight. We are working closely with our vendor to address the issue.
Jul 19, 07:20 PDT

Jul 21, 2024

Planned Systems Maintenance - Monthly System Patches & Updates

Completed - The scheduled maintenance has been completed.
Jul 21, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 05:00 PDT

Scheduled - Windows patching occurs every month, to keep university systems secure and up-to-date. The Services/Components listed below will be intermittently unavailable during the maintenance window of 5am - 8am.
Jul 11, 10:29 PDT

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

Some InformSU Reports out of Date

Resolved - Everything should be up to date in InformSU now, please let us know if you notice any discrepencies
Jul 15, 09:44 PDT

Identified - Due to a failure in the Redshift load this morning the Registration Report, all Admissions Reports, the Student Retention and Persistence Dashboard, and all GL Reports will have yesterday’s data until 11:00 AM. We are sorry for the inconvenience and are working to get those updated as soon as possible!
Jul 15, 07:50 PDT

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.