SeattleU IT Services Status

All Systems Operational

About This Site

Welcome to the Information Technology Services status page. Review our services below to see current statuses and planned maintenance. If you have any questions or need to report an issue, please contact the IT Service Desk at 206-296-5571 or servicedesk@seattleu.edu.

For information about the services we support, please visit the ITS website: https://www.seattleu.edu/its/

Also, visit the ITS Service Desk portal for documentation on common issues and troubleshooting, and to also submit service tickets: https://servicedesk.seattleu.edu/

AWS EC2 Operational

Campus Card Operational

Campus Phone Services Operational

Canvas Operational

Colleague Operational

ConnectSU Operational

Confluence Operational

Automations Operational

Create and Edit Articles Operational

Notifications Operational

View Content & Articles Operational

CyberSecurity Operational

EngageSU Operational

InformSU Operational

Jira Service Management Operational

Automation for Jira Operational

Jira Service Management Service Portal Operational

Jira Service Management Jira Service Management Email Requests Operational

Microsoft 365 Operational

Printing (Managed Print Services) Operational

mySeattleU Operational

Network (wired/wireless, internet) Operational

ProcureSU Operational

Redhawk Labs (Apporto) Operational

Slate Operational

SU Forms Operational

StarRez Operational

T: Drives Operational

VPN Operational

Zoom Meetings Operational

Other Operational

Phones Operational

Teams Phones Calling Queues Operational

Teams Phones Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 9, 2023

No incidents reported today.

Dec 8, 2023

No incidents reported.

Dec 7, 2023

Weekly Colleague Maintenance - Thursday, 2 to 7 AM

Completed - The scheduled maintenance has been completed.
Dec 7, 07:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 02:01 PST

Scheduled - Weekly maintenance on our Colleague Production and Non-Production systems takes place every Thursday morning, and this week's maintenance window will run from 2:00 AM to 7:00 AM since it includes monthly operating system patches. During this time, Colleague UI and mySeattleU will be unavailable. Thank you for your patience as we conduct this necessary maintenance to ensure our systems are secure and reliable.
Dec 6, 11:46 PST

Dec 6, 2023

No incidents reported.

Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

Some InformSU Reports out of date

Resolved - The networking error has been fixed and reports are up to date. Thank you for your patience!
Dec 1, 07:26 PST

Identified - The issue has been identified and a fix is in place. Reports should be up to date near the end of date today or early tomorrow, thank you for your continued patience!
Nov 30, 14:46 PST

Investigating - Due to some networking issues with the Redshift load this morning the Registration Report, all PowerBI Admissions Reports, the Student Retention and Persistence Dashboard, and all PowerBI GL Reports will have yesterday’s data until the issue is resolved. We are sorry for the inconvenience and are working to get those updated as soon as possible!
Nov 30, 08:45 PST

Nov 30, 2023

Weekly Colleague Maintenance - Thursday, 2 to 7 AM

Completed - The scheduled maintenance has been completed.
Nov 30, 07:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 02:01 PST

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.